Terms & Conditions for all orders
Dear Guest(s), welcome and thank you for visiting www.florasia.sg. Do refer to the following on the terms and conditions of all purchases. Kindly note that FLORASIA.SG may, in its sole discretion, modify or revise these Terms at any time by updating “www.florasia.sg" web page.
General Disclaimer to customers:
~To avoid disappointment arising from unpredictable flower stock situations*,
customers are advised to provide up to three preferred colours for main flowers.
~Note that filler flowers are also subject to changes depending on availability of flowers. FLORASIA reserves the right to substitute appropriate flowers and/or ornaments of equivalent or higher value in the event that the flowers/ornaments featured are unavailable.
*Situations include shortlanding of shipment, freshness and seasonality of particular flowers just to name a few.
~All prices listed are in SGD.
~Send in your orders via Facebook in a private message at www.facebook.com/florasiasg or drop us an email at firstname.lastname@example.org to obtain a quotation.
~Full payment of order(s) required once they are confirmed.
~Payment are to be made payable via iBanking to POSB SAVINGS 198-23917-8.
~Delivery is charged at a flat rate of $15 daily 9am to 9pm from unless otherwise advised.
Additional charge of $10 will be imposed on:
-restricted or inaccessible areas such as institutions, campsites, and Jurong/Sentosa Island etc.
-re-route or repeated attempt to deliver.
-irregular delivery hours from 10pm to 8am
~Cancellation of orders are to be made at least 48 hours prior to collection/delivery date. ~Deposit or any forms of payment would be forfeited if items have already been made.
FLORASIA will not be responsible for products delivered to incorrect addresses supplied by the sender or unsuccessful deliveries arising from the recipient not being present at time of delivery stated by customer. For a second attempt to deliver or request to re-route , a surcharge of $10.00 will be levied.
~Florasia operates nearly 24/7 on Facebook and clears our emails every other day.
However, we do appreciate if you make your orders at least 3 days in advance as a general rule of thumb.
~ FLORASIA reserves the right to decline any sale which we deem inappropriate in terms of time frame, delivery location etc.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Florasia.sg may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on July 23, 2013